Disappointing service

I am utterly disappointed by the assistance I have been getting from one of your claims resolution consultant Cindy Grove. She has done little to nothing to protect me as client from one of your dodge DSPs who has been working on my claim for 3 months with missed delivery dates.

Cindy took on the case after Tshegofatsho who was phenomenal. Her responses are delayed and never answers her phone with excuses like it’s been ‘hectic’. Please can I get someone competent on the case so that I can get my car back SAP