Disappointing service

After waiting 5 days for my claims card, I received another person's card and mine went to her. I called my claims advisor to explain and she tells me there is nothing she can do and I must just wait. So now i must wait 3 more days because someone made a mistake and i'm now suffering for it. So sad that they tell you how they will bendover backwards for thier clients to make sure they are happy but when the time comes to make thier client happy they say there is nothing they can do. Very disappointing.