Disappointing service

I did a quote online on the 09/11/2017. Today i wanted to accept the quote but when I clicked activate the premium increased, I went to the online chat service chatted to Catherine who insisted that the premium showing was correct and it's been there since the quote was done but kept giving me today's date. when i asked if there was any activity for the 09/11/2017, she confirmed that she could see activity but disconnected the chat without answering what the premium was. I was then connected to Thobani who insisted that there was absolutely no activity. he was rude, would ignore questions and put me on hold. I asked for his manager's details and he went on ignoring me and putting me on hold, he called me and I asked why he was calling because i am chatting to him online and he said he wants me to speak to his manager. I got a call from a lady by the name of Ntando who said she was the manager, told her i never requested to speak to a manager I want manager's details. Went back to Thobani on the chat and ask him why Ntando was calling and why he is refusing to give me his manager's details, then its was 20 minutes of being ignored and being given attitude then eventually the manager is Maitumelo and not Ntando and she doesn't have a direct line. after 2 hours and speaking to Seipati who also says there was no activity on the 09/11/2017 I get a call from Maitumelo who seemed sympathetic and would get IT to check activity in the background, I asked her to hold for me. When I returned to the call i would assume she thought the call was disconnected, I could hear her and her team insulting and joking about how annoying I am and how irritating it is to deal with such, there's no quote i must just shop around and cancel the policy. I went and logged back online Thobani was the allocated advisor, as soon as he saw it was me he told Maitumelo am back online more insults went on about why I keep nagging them she will call me. i wrote on the chat that i can hear them and the call was disconnected. Maitumelo called me and denied insulting me so I asked her to go listen to that call and tell me if they were professional and as a customer I deserve such. She called me back after a while apologizing and saying IT found my quote, I asked for the policy to be cancelled and she acted shocked that I would want to cancel, why could she resolve and find a quote 2 consultant said never existed, why would I stay with a company that insults me? What happened to TCF