Disappointing Service

I was in a accident in the second week of October 2023, I called in to report the case and that is where my nightmare began. I handed over my information and was informed i must call back the Monday with a case number as it happened over the weekend and they could no assist, advise i reported the matter to the police but would call back with the case number . No-one called to follow up , I called back the Monday with a case number and briefly chatted to someone who advised me my excess will be R6000 should my claim be succesful as they needed to do an investigation from there side which i understand. A week went by no feedback another week came and i called in to hear that my claim has been approved , the gentleman dealing with my claim is no longer with the company, all good and well people leave companies but did no-one take over his cases weird... car was collected end of October 2023 and send to panelbeaters. Two weeks later no feedback again I had to call in , asking why do i not get feedback as to what is happening, i enquired about a courtesy car to which i was advised i qualify for 10 days , it took them another two weeks to follow up on getting the car to me as i was over 50km away from the nearest car hire agent , I had three questions what is the extra cost for delivery , could car be delivered to my house to my wife so she could receive car and fetch me or could i change to a rental agency closer to where i was again this took nearly weeks just for a answer and when they gave me answer my car was done to come back, the mechanics then saw extra damaged and I was forced to use the courtesy car as i know have not seen my family in over a month , I made use of the car end of November returned it beginning December 2023. January 2024 came and i was advised it will be a few more weeks again due to me calling in no-one calling me...End of January i still nor receive my safety deposit on courtesy car but when i called panelbeater to follow up was told my excess is more than what i was told originally, my car needs to leave the shop but i cannot receive without full excess paid. I call insurance who stated my excess is what panelbeater claimed and that the lady who assisted me after the first claim advisor suddenly left is also no longer with the company, I advised i spoke to her two days prior and was told that was her her last day when i spoke to her...conveniently so for them... I asked to speak to a manager and guess what i am still waiting...what horrific service i have received , i want to cancel my subscription with them as i feel under valued as a client and feel they here just to take your money... if i can warn anyone of miway let me use this opportunity to do so as they will just take your money and do things there way no concern for the customer who has gone trough a traumatic experience in fact they just made it worse, i did not see my family again now for two months as i could not plan anything due to them not giving me feedback, horrible horrible service