Disappointing service

Good day. I am deeply disappointed at the handling of my claim by Miway insurance. Claim number C***. To date,the claims handler Victor N has bit contacted me regarding my claim registered via the app on Friday, 13 th May 2022. Consultants Mashudu and Lerato(I stand to be corrected on the latter's name) we great in assisting me.the claim was authorized. I was supposed to be sent a release this past Friday to complete and to date I have not received anything. This claim was supposed to be settled ages ago. There has been no delay on my part. U would appreciate the same courtesy from Miway. I have to avidly make contact with miway and it's very frustrating