Disappointing Repair Work from Service Provider

I’ve been with MiWay since 2015. I’ve had a few claims with them since then and have never struggled. I had an accident on the 19th of March 2021 and the claim was promptly approved but that’s when my struggles started, with the panelbeaters (Silverlakes ARC) that were supposed to fix my car. The car went in on the 6th of September and was with them for about 3 weeks. It came back with more problems than what it went in with. Firstly trying to get communication from the panelbeater was like trying to tap blood out of a stone. The hood of the car came back a different white to the rest of the car. The headlight that they had fixed started flickering and malfunctioning a few days after I got the car back. I took it back to the panelbeaters and nothing was done because they needed further repair approval from MiWay. I took it back the 3rd time and was told it was fixed only to realize over December that it was still doing the same thing. I took it back a 4th time and after checking it, it was now my headlights not working. I was told they would escalate it to MiWay to get further approval to fix the fog lights. Nothing happened for a month until I called MiWay. The assessor came to assess the car and said he’d communicate with the panelbeaters for further repairs, which he did. The panelbeaters however, did not get back to me about when to bring in the car…again. I called them again the panelbeaters last week and was told the assessor spoke to someone else and the person I was talking to (Karabo) didn’t know anything about this. Mind you he’s been my service agent for the whole repair. He told me he’d find out what was happening and would get back to me the next day, and over a week later I’m still waiting.

I really didn’t want to use this platform but I’m not getting any help. I’ve so many times called Silverlakes ARC, I’ve so many times called MiWay but it’s as if I’m the one who has to mediate between the two entities to make sure I’m helped.

Even after my complaints directly to them I’m still here with a two-toned car, with a flickering headlight and no foglights… in this rainy weather… 5 months later. Wow!!! MiWay has been great to me all these years but they really dropped the ball with the service provider they chose for me.