Disappointing MiWay Experience for Insurance Quote

Recently I have been getting quotes from different insurers, Old Mutual and MiWay I have been taking a look at compared to my current insurer Discovery Insure.

At first I was contacted by Mr X (would prefer not to use the name publicly) from MiWay and explained to him:

1. Yes, I am looking for a cheaper insurer for car insurance. 2. But, despite cheaper if my overall cash benefits from Discovery was better in terms of the total amount then it wouldn't make sense to move over.

To give an example: Discovery Insure - Charges me R1383 (approx) for car insurance - Includes 30 Day car rental free or R90 odd for an auto (MiWay does not offer) - Get up to 30 to 40% cash back fuel per month(currently on the gold tier) - 25% off 15 Uber vouchers

I did experience bad network connections as my call had dropped a few times here at the back of Tableview Cape Town (network coverage is just not strong as its a developing area) I responded to Mr X via the email that was sent to me in detail breaking down the info.

Which firstly he was not happy with as it goes to the "Admin" team. How am I as the customer supposed to know, you sent me the email, I only responded. After trying to explain to Mr X to see if they can offer me something better, he just wouldnt have it.

He became very aggressive over the phone, which I don't know if you realise but it pushes the customer away. No one wants to be forced to take anything. But would be excited to take a new offer if you got more for less. Simple Human logic.

Overall experience very disappointing with MiWay Insure. Might have only been the consultant, but put a bad experience in my mouth. Im sure the calls are recorded for customer experience.