Disappointing customer service!!!

I just want to extend my disappointment by the way MiWay is handling my 3rd party claim. I submitted all the required documents just before the end of May. I made a follow up 3 weeks after sending the documents and I was told that Kezia Cameron is handling my query. I subsequently sent an email to her and requested feedback and she continued to ignore my email. A day or 2 later I called in to speak to her and I was told that she is not at her workstation and they will ask her to call me. Few minutes later I receive an email from her acknowledging the receipt of my documents and further request documents that are already attached. I’ve been with MiWay before and I have never received such bad service. I still believe, what makes a bad company is the employees. I further rep**** to her email and pointed out the documents that she requested and re-attached them. Asked her to confirm if she can access them but she still hasn’t responded. This email was sent on Wednesday, the 18th. Can someone who is willing to work look into my query and advise. I am inconvenienced by driving a damaged car.