Disappointing Claimer

Iv been with Miway since Jan2018 and have never had any issues with them, especially their friendly call centre agents. But when I was unfortunate enough to be in an accident this year, I experienced poor service with regards to the claims process especially the lack of communication from my agent for 3rd party updates and excess recovery. I notified the business that I will be transferring back to my previous insurer soon who was worth the slightly higher premium, but excellent claims history. Considering that this is actually what we pay for when getting Car insurance.