Disappointing

I have been with Mi-way since 2012 I must say the service being received does not get any better. I lodges a complaint on 17th April 2021 wrt my hearing-aids that please take note are specified items on my insurance and what i need to be able to hear with (medical condition) I had to contact the insurer to ask what additionally is needed after multiple calls and mails, I was informed the claim was approved to date no settlement has been received. My work entitles obtaining statement and attending court, To date i still do not have my new hearing-aid To my understanding i am only receiving R2770 replacing the device is R3950 WOW if i took that cash instead of paying the insurer monthly i would have been able to purchase the device and not needing to fork out extra

Patiently waiting for Mi-way