Disappointing assistance with repair issues

I am disappointed in MiWay's attitude of washing their hands of an issue if they are unable to resolve it.

On the 4th of December 2018, my Peugeot 208 went in for repairs after a minor accident in which a vehicle hit the back of me and pushed me into the car in front, resulting in the front and rear bumpers, rear lights, and other minor parts needing to be replaced. These parts were ordered and arrived in early February, a shocking 2 months later. These were fitted and I went to collect the vehicle in the middle of Feb. On inspecting the repairs, I noticed that the seatbelts were not replaced and were still “stuck”. The MiWay assessor had not taken note of this. These then had to be ordered. I was told they would arrive in 2 weeks. After the 2 weeks had passed, I contacted the panel beater to get a progress report on the repairs, only to find out that there had been a mix up and the parts had not been ordered. Again, in early March these parts had to be reordered, with a new ETA of 6 weeks! At this point I contacted Peugeot South Africa’s customer service center and MiWay and asked for assistance and clarification as to why the parts are taking so long. MiWay make some attempts to follow up with the panel beaters but would not take it further due to their "policy" only stating that they contact the panel beaters only, even though it was not the panel beaters issue but rather MiWay's since their assessor messed up. Instead of following up with the parts suppliers and trying to assist further, they washed their hands of the case and left it up to me, their client who pays them every month, to essentially fend for myself.

After 6 months of delays and false promises for parts from the supplier, I still do not have my car back. And MiWay has done absolutely nothing to assist. Very disappointing.