Disappointing!!!!

Im disappointed in the overall service Ive recieved from the miway claims department. From the time I put through my claim to process that I asked to be contacted by management for clarity, conclusion is that there is a lack of communication between management and team. My last conversation with the manager I was really angry as the process has gone on for too long to get my car back, honestly the manager couldnt even be bothered to fami****ize himself with my case I ended up telling him where my car was.Some calls and emails I sent I didn't even get a respond within time.And to not know what your company turn around time for claims is its nonsense. Ive been with miway for over 5 year and its sad that when it comes to the claims processes everything was pathetic. So as for those I have recommended to this insurance company are also disappointed and are more then willing to jumpship. The whole point of having insurance is to be put at ease by constant communication, feedback and clarity which I didnt recieve at all!