Disappointed with MiWay’s Handling of Third Party Claim

Item: MiWay Insurance
Rating: 1
Author: mathabelasd M

I’m writing this review out of deep frustration with MiWay’s handling of a third-party claim following an accident that occurred in early April 2025. Despite my efforts to cooperate and provide all necessary documentation—I received no meaningful feedback for the entire month, Just always "Waiting for assessor", or "Waiting managers feedback".

This decision and the prolonged lack of communication have caused significant disruption to my personal and professional life—especially in terms of commuting to work and transporting my child.

I expected better transparency, empathy, and service from a company like MiWay. The lack of accountability and disregard for the real-world impact this situation has had on me is extremely disappointing.

I hope MiWay reconsiders this matter with the seriousness it deserves.

Helpful (0)

Replies (2)

MiWay Insurance's replyOfficial

29 Apr 2025, 11:34

We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team

MiWay Insurance's reply29 Apr 2025, 11:34

Official

mathabelasd M's updateReviewer Update

28 May 2025, 12:21

Almost 3 months to the matter my case is still not resolved.

This ongoing delay has had a severe and compounding impact on several critical areas of my life, including:

My employment – I am struggling to get to and from work reliably, which has put my job security at risk;
My family responsibilities – I am unable to consistently transport my children to school, which has caused emotional and logistical strain on my household;
My caregiving duties – I assist my disabled brother and parent daily, both of whom rely on my mobility for essential care and support.

There's no substantial progress to my claim, including a detailed explanation of what is causing the delay, what actions are being taken to resolve it, and a clear estimated timeline for finalization.

mathabelasd M's update28 May 2025, 12:21

Reviewer Update

Almost 3 months to the matter my case is still not resolved.

This ongoing delay has had a severe and compounding impact on several critical areas of my life, including:

My employment – I am struggling to get to and from work reliably, which has put my job security at risk;
My family responsibilities – I am unable to consistently transport my children to school, which has caused emotional and logistical strain on my household;
My caregiving duties – I assist my disabled brother and parent daily, both of whom rely on my mobility for essential care and support.

There's no substantial progress to my claim, including a detailed explanation of what is causing the delay, what actions are being taken to resolve it, and a clear estimated timeline for finalization.