Disappointed with MiWay’s Handling of Third Party Claim

I’m writing this review out of deep frustration with MiWay’s handling of a third-party claim following an accident that occurred in early March 2025. Despite my efforts to cooperate and provide all necessary documentation—I received no meaningful feedback for the entire month of March, Just always "Waiting for assessor", or "Waiting managers feedback".

Only in April was I informed that my third-party claim would not be paid, with 20% of negligence unfairly apportioned to me. This apportionment was made without clear justification, and despite multiple requests, I have yet to receive any concrete evidence, diagrams, or witness statements to support this conclusion.

This decision and the prolonged lack of communication have caused significant disruption to my personal and professional life—especially in terms of commuting to work and transporting my child.

I expected better transparency, empathy, and service from a company like MiWay. The lack of accountability and disregard for the real-world impact this situation has had on me is extremely disappointing.

I hope MiWay reconsiders this matter with the seriousness it deserves.