Disappointed with Miway: Request urgent assistance

Disappointment with Miway: Request for Urgent Assistance

Dear Miway,

I am writing to express my deep disappointment in the services provided by your company. On July 6th, my car was involved in a minor accident with a truck. Immediately after the incident, I promptly submitted a claim using your app. However, since then, I have experienced a lack of communication and numerous delays that have caused significant inconvenience.

On July 18th, I followed up on the claim as I had not received any feedback since the initial submission. It was only informed at that point that my claim had been approved. I was advised that the Panelbeaters would contact me as soon as they had availability to bring in my car for repairs.

Concerned about the progress, I reached out on August 10th to inquire about the availability of the panelbeater. I was informed that I needed to take my car to West Rand Panelbeaters. When I asked for the name of the claim handler, I was provided with the name Mamelo and a contact number. Unfortunately, all attempts to reach Manelo were unsuccessful, the advisor told me that it was the only available number. The advisor assisting me promised to send an email to Manelo on my behalf

Finally, the Panelbeater contacted me , informing me that I could bring in my car for repairs on the 4th Sept. As a part of my insurance coverage, I re**** on the car hire from Avis in Soweto. However, on October 2nd, I received a message/email stating that I needed to return the car hire because it was expiring on the 4th. I comp**** and returned the car. When I contacted Miway on the 3rd to inquire about the progress and express my transportation concerns, I was met with a dismissive response, stating that nothing could be done and that they were unaware of the repair timeline.

Feeling frustrated and inconvenienced, I sent an email to your complaints department expressing my dissatisfaction. An agent reached out to me and I explained that I had taken time off work due to the lack of transportation. I implored the agent to provide a reason for the delay in repairing my car, as it has been in your possession for over a month, despite the minor nature of the damage. I also discovered that the Panelbeaters were awaiting parts approval from Miway. This raises further concerns regarding the inconvenience caused by the delay and leaves me without reliable transportation.

I am reaching out to you once again because I have yet to receive an explanation for the delay or any assistance to address my transportation needs. I urgently request your immediate attention to this matter, as I need a resolution that will allow me to commute to work without further disruption.

I trust that you will acknowledge the gravity of this situation. I look forward to your response

My details: *** *** Client no ***