Disappointed with Miway Insurance Claims Process

Title: Disappointed with Miway Insurance Claims Process I want to share my recent experience with Miway Insurance regarding my subscription glasses policy. Unfortunately, it has been quite frustrating. Two years ago, I made a claim for my glasses, and although the initial claim was handled, I was never contacted about updating my policy details for my new glasses. On February 2nd 2026, I submitted another claim when my glasses frame broke and couldn't be repaired. However, on February 9th, I received an unexpected call informing me that my claim was closed because the details had not been updated for two years, and they would not be paying out as a result. To add to my disappointment, they mentioned they would cancel my glasses coverage, refunding the premiums I've paid. I expressed my dissatisfaction, as I've been a loyal customer, paying my premiums every month without fail. I was told that a senior manager would reach out to discuss the matter. Despite following up on February 11th and February 12th, I have yet to receive any communication from a senior manager. Each time I called, I was promised that my issue was escalated, but no further action has been taken on their part. It’s incredibly disheartening that when I need my insurance the most, it feels like they are looking for excuses not to honour my claim. Insurance is meant to provide peace of mind, especially during unexpected circumstances, but this experience has left me feeling frustrated and unsupported. I hope Miway Insurance can improve its communication and claims process to better serve its customers in the future.