NM
Ntha M

1 reviews | Active since Jan 2012

03 Feb 2017, 04:17

Disappointed with Miway. Complaint filled and still no feedback from Miway

<p>I have lodged a complaint and called Miway about almost every day and i still do not receive any feedback or call back from Miway. No one has answers for me. I regret moving from Outsurance to Miway. Bad decision ever. My car has been sitting at a panel beater for over 2months and not generating any income for me yet I have to pay for it every month. Miway you will be liable for all my loss of income because it seems you dont even care about getting back to me. You have no customer service at all.</p>

0
Replies (5)
MiWay Insurance
MiWay Insurance's reply03 Feb 2017, 08:09
Official

Thanks for bringing this to our attention! We have passed your message on and agent will be in touch to assist you.

Best regards,
The MiWay Team

NM
Ntha M's update03 Feb 2017, 14:19
Reviewer Update

I still havent been contacted by any agent :-( This is frustrating

MiWay Insurance
MiWay Insurance's reply15 Feb 2017, 09:34
Official

We’re so sorry that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. Chris has since called to assist and we urge you to give us a call if there's anything else we're able to help with.

Best regards,
The MiWay Team

NM
Ntha M's update15 Feb 2017, 13:54
Reviewer Update

Hi there. Chris hasnt called me. Please kindly follow up for. We are waiting for someone to give feedback.

MiWay Insurance
MiWay Insurance's reply22 Feb 2017, 16:53
Official

We confirm that Chris has since called your wife to assist, please don't hesitate to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team