Disappointed with Miway

I had been a Miway client for over 2 years. During this time i received impeccable service and can not fault them on anything. I traded in my car recently and due to affordability cancelled my insurance with Miway. After i called them to advise that i wanted to cancel, on 30/07 i received a call from Seitshiro Mokgatha a retention specialist who tried to get me to stay on with Miway. I advised at this stage it was not possible, he confirmed telephonically the policy would be cancelled immediately provided i emailed him the proof of sale.He advised further that the debit order going off would be refunded.30/07 i emailed him the doc as requested and requested a no claim letter from him.31/07 there was no response,so i emailed him again.Still no response, i emailed him again 04/08 advising him i understand cancellations may not be his area however i would have expected him to send it to the relevant dept.To date i have not had the courtesy of any response from Miway which is very disappointing.