Disappointed MiWay Client

Hello Peter

Please assist with the issues below that i'm currently experiencing with so called "MiWay" when everything is about their way.

1. I had an accident last week Tuesday (02 April 2019) and to this day when I call my MiWay, they tell me they're are busy with "validation". I need to always call to find out the progress on my claim because they never call me (their client). 2. When I phoned yesterday (09 April 2019) and asked to speak to the lady dealing with my claim (can't remember her name) but she told me she is still waiting for a police report and she will phone me later, but she never phoned. I phoned this morning and guess what? They are still busy with validation. Ok balance me here real quick, the accident occurred on the 2nd and for 5 business days they have not got my accident report, WOW!!! What have they been doing all this time? Drinking coffee and waiting for my calls? It really frustrates me for being treated this way because when they collect their premium (which is my money, from my account, money I worked hard for) they always come on time and of course they get it on time, with zero premium missed so far.

I'm really disappointed at the service that I'm getting and I stand to be corrected if I'm wrong.

Please help as I need my car.

Regards, Zavha