Disappointed in Miway insurance

Good day to whom this may concern.

A month ago I have written a very good review about Miway insurance and the consultant Mokgadi Mashikinya who have helped me with my claim...I was pleased with the service and the fast payment that I have received from miway...

But it's sad to know I've been insured with miway and I must say that I am highly disappointed in the assistances I've received and the amblence of the company, I've not received a satisfying outcome regarding my claim

I received the payment for less than my cars value and when I was aware of the matter I tried to contact my insurance which was miway and explain the matter the consultant Mokgadi Mashikinya her response was this sounds "dogie" i tried to explain again the quotation you paid me out for was the wrong quotation, I told her okay il let the dealership manager sent you an email to explain... I kept on doing a follow up with Mokgadi Mashikinya eventually I went to the Hyundai dealership at the glen and told them what the insurance consultant advise me for them to send an email about the quotation... The manager of Hyundai has sent the email to miway insurance (Mokgadi Mashikinya)and told her my claim needs to be re-evaluated cause what they have paid me out for was not for what my vehicle was insured for.. the conversation went back and forth eventually the Hyundai manager "said to Mokgadi Mashikinya she needs to escalate the matter to her superiors because at the end of the day the client is entitled for her claim to be re-evaluated and that is what the client is covered for." If I'm not mistaken 2 or 3 days has passed by Mokgadi Mashikinya did not get back to me.. I have sent numerous emails to find out about my claim, I needed answers to my questions so she ignored my emails.. a week or so has gone by I phoned the customer care line and spoke to another consultant explained the situation she consultant Said she doesn't want to get involved she will send Mokgadi Mashikinya an email with high importance.. yet still Mokgadi Mashikinya has not gotten back to me another week as past I phoned again the customer care line a consultant has answered I explained the matter to her I told her the name of the consultant that have helped me with my claim.. I told her I will take Mokgadi Mashikinya to hello Peter cause of how she has been treating me. Not even 10mins later Mokgadi Mashikinya phones back with a response"WE CAN NOT RE-EVALUATED YOUR CALIM 🤔" SHE HAS SPOKEN TO HER TEAM LEADER AND I DON'T KNOW WHO THEY SAID MY CLAIM CAN NOT BE RE-EVALUATED" this matter has dragging for the past 2 months

I've been send from one place to another, I've spoken with 2 different agents at Miway so that I could get proper assistance some how, I'm upset and tired of going back and forth with Miway

The problem started when I received payment for my claim the amount I received was not the correct amount for the value my car is insured for, I've contacted and emailed Mogkadi more than several times regarding my claim,

I waited a additional 2weeks before I received any response from miway and was told (my claim can not be re - evaluated)

My claimed paid less then the value of my vehicle that's covered they refused to re-evaluate my claim fairley , this inconvenience caused me to miss out a month of work and plenty of financial stress on me, I had to go to the dealership for them to send Miway a email regarding my claim and that it needs to be re-evaluated and yet still they refuse to re-evaluate my claim and pay me out the outstanding balance...

I contacted a Brooker to deal with my claim 'with immediate effect' but the also refuse to hand over my documents"WHY" what I'm trying to understand why Miway doesn't want to re-evaluate my claim? Why don't they want to pay me out accordingly to the value of my vehicle..

I no longer want to be insured with "Miway insurance" for a big company like Miway insurance to treat they client in this meaner it's unacceptable.. at the end of the day we as clients trust and are assured that with any related CALIM queries it will be dealt in a correct way and paid out fairly... Not to run away from what belongs to the client.....

Kind regards

Gwendiline