Disappointed in Miway Claims Department

Policy holder. Malcolm v Harte<br> <br> We would like to stress our disappointment in the manner our cellphone claim was dealt with which was logged on 3 Sept 2015<br> <br> We were told that it takes 7days to resolve yet no one contacted us on progress.<br> <br> Ive emailed and contacted Surita numerous times and only learned this morning(12/09/15) from Teboga that our claim is under dispute due to cancellation of our previous Indwe policy.( this was not our prev. insurance, Quicksure was)<br> <br> Pls note that we were almost 20 yrs at indwe and were in unfortunate situation when we bought a flat roof house in Pta and had constant hailstorm damages which forced us to claim. Is there something wrong with an honest claim? <br> Due to this reason we sold the previous house.<br> Please contact us urgently on *** as we would like to escalate your feedback to our Attorney. <br> Pls also cancel our sons iphone damage claim logged on 10 Sept as we found a reasonable cellphone repair store.<br> To date -as on 15/09/15-we STILL waiting on Miway to provide outcome of our claim logged 12 days ago.<br> Also note that we never had any claims with Quicksure and find the manner in which our claim was dealt with UNACCEPTABLE