Disappointed customer

Logged claim 5 Jan ***, assessor was assigned to me Ronny Gololo and I submitted photos, size, make and model of my damaged tyre to him and he promised to me to me..I am driving daily without a spare wheel and as a woman this is risky. I am going on holiday on Tuesday and how do I travel without a spare wheel. So disappointed with the service or should I non service received from Miway