DISAPPOINTED CLIENT - MIWAY

<p>3weeks ago we had a traumatic experience, whilst we were asleep an intruder invaded our flat and stole our valubles(mobile, cash, valuables and car). If this was not traumatic enough, we now dealing with insurance MIWAY, who have been giving us excuses upon excuses.</p> <p>1stly we called the call centre the day our car was ****** this was on the 24 January 2017, the lady at the customer services asked us to forward through documents, which was done the next day. 3weeks later and we still have excuses as to why this is not resolved. What does our SIM SWOP receipt got to do with our car insurance!!!!!!</p> <p> </p> <p>The accessor met with the dective 2weeks ago, yet TODAY 13 Febraury 2017, we are told there is adelay as we did not inform them car was recovered. My husband called every other day to find out what going on assuming MIWAY ALREADY knew the car was found, yet now we being told theres a delay as we did not inform them the car was found.... we not even sure if this is our car. We were told we not allowed to go down without the dective.</p> <p> </p> <p>Further to this MIWAY now tells us we are now laible to take this car back if they are able to repair the car, if the car in question is our car.</p> <p> </p> <p>What is the point of taking out an insurance if the car is ****** and the value of the car now drops. We take out insurance basically to be put back in the situation before our car was ******.</p> <p>Does other insurance take this long. MIWAY now blames us the client for the delay, as they say if we informed them our car was recovered they would have acted faster, but is that not the job of the accessor when meeting with the police to find out..... yes we admit it was an oversight on our side to assume the assecor would have had this info when he met with the police.</p> <p> </p> <p>So disappointed with MIWAY...... as we now left CARLESS for 3 weeks and seems there will be a longer wait, as the MANAGER now tells me we need to wait further and will take a couple of days.</p> <p> </p> <p>Frustrated client!!!!!!</p>