Disappointed Client.

Miway called me last year to offer me insurance cover. I was pleased with the premiums and decided to take cover with them. In March I was ****** and my belongings were ******. I reported the incident to Miway. Only in May were they prepared to settle the claim BUT are not willing to indemnify me. My ring was covered for a value of which I provided valuation certificate for it. Miway offered to have me select a ring from Mervis Brother with a value of more than R10k lesser than my ring current worth. They do not want to give me an option of cash lieu as per their policy wording. I was given an option to select certain rings from mervis Brothers jewelers via whatsapp pictures that comes without a price tag and fill description on details the process feels like i am blind folded. I would like to be given an opportunity to choose a trusted jeweler.

How do they justify me paying a premium for an item and yet want to deceive me, their client, into accepting to sign something of lower value(both price and quality). I would rather be paid what my ring is worth and I can go buy it at my chosen Jeweler.