Disappointed client!!

Claim number - C*** I am so disappointed and furious with the service I have been getting from you guys, my claim has started on the 24/25th August and until today it has not been paid off. i took the comprehensive insurance for me not to struggle when i do a claim, and as your agents always advise us on that. and now it has been almost 15 days with all the up and down you guys are doing, you keep on requesting the documents that i have posted via Postnet as you requested long agao and now where do you expect me to get the copies gain to sent to you?? whats so hard for you to approve my claim?? instead of you sending from pillar to cost?? but with my installments i have never done that!!

I am so disappointed with all this unnecessary process you guys are doing!! i now have to a taxi that is so inconveniencing for me and my kids to go to school!!

Please get back to me!!