Disappointed :-(

I called MiWay on 30.12.2020 at 16H16 requesting roadside assistance. I informed the adviser that the truck needs to be at my husband’s work round about 19H00. I also informed the advisor that the towing company needs to contact me when the driver is on route as my husband cannot answer any calls as he works in a callcentre. I called at 19H47 following up as my husband was still waiting and he was supposed to be collected at 19H00. The lady then advised that she will call First Help to find out where the driver is. I told her that I will hold on as she calls First Help. I was on hold for almost 10min. I cut the call and called again. I then spoke to a Advisor called Aron advising me that he will find out what is going on and he promised that he will call me back and he did call me back, thank you Aron for keeping your promise and being honest with me I really do appreciate it. I received a call from Jennifer at First Help advising MiWay only gave them the upliftment at 20H00? An HOUR after the vehicle was supposed to be collected?? My husband’s vehicle was only collected at about 20H36.

I am disappointed in the service; I have been with MiWay a few years and AWAYS received outstanding service. ☹