Disappointed by the poor service with Miway.

I have been calling and sending emails regarding a claim that I submitted on the 30th of December 2023 already . Miway approved the claim and appointed a service provider to repair my vehicle. Everything was going well until when the service provider did its inspection and discovered that there are more damages to the car. They sent in a quote to Miway with the add-ons and after that Miway told them to declare the car as a write-off because the total repair costs amounted to 50% of the car value. All this information I am hearing from the panelbeater because the person (Keagile Teffo) that is supposed to be my claim handler from Miway is nowhere to be found, they never call nor respond to my emails. It is already almost two months since I have lodged a claim without getting any help . I even sent an email to Pedro Maldonado whom I am told that he is handling the assessment of the car and he is the one that has to confirm whether the car is indeed a write-off or not but he also doesn't respond. JoaoC@miway, ZachM@miway, PalesaPh@miway and NomhleMab@miway are also aware of my situation because I have also sent an email to them with no response. It is clear that lack of communication at Miway and poor service runs within all the departments.

I am very frustrated and disappointed with Miway, the way I have been inconvenienced is beyond measure. Poor service is the only thing I have experienced with Miway.