RG
Ricardo G
1 reviews | Active since Jul 2019
22 May 2023, 10:39
disappointed and totally unfair
Good day firstly you took over two months to get back to me and then you come with the below *******. I have gotten quotes for my third-party claim for the amount 35000 and 50000, but Miway wants to pay me 7000 for the repairs. This was your clients fault. so why must I drop the value of my car but getting a replica bumper when my car has the original bumper that comes with a BMW. I want this resolved ASAP.
Helpful (0)
Replies (3)0
Replies (3)
MiWay Insurance's replyOfficial
22 May 2023, 10:39We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply22 May 2023, 10:39
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
RG
Ricardo G's updateReviewer Update
22 May 2023, 15:39still no1 has bothered to call me.
RG
Ricardo G's update22 May 2023, 15:39
Reviewer Update
still no1 has bothered to call me.
RG
Details of Complaint: | I was involved in a motor vehicle accident on 6 April 2023. A VW mini bus knocked into me from behind whilst I was stationery at the red traffic light in Strubensvalley Roodepoort. The accident was reported at Honeydew police station the same day where I obtained a case number. Within a week a third party claim was submitted to Miway who is the insurer for the VW mini bus owner. I failed to receive responses or feedback from Miway despite my numerous attempts to follow up to obtain some feedback on the progress of my claim. I eventually called in on Friday 19 May 2023 again and asked to speak to a manager. After a month and a half only when I spoke to this manager was my claim approved. The issue I have now is that the quotes that was submitted was for the value of approximately R35 000 and R50 000. These quotes are from suppliers who are RMI approved and has got quotes from BMW to replace the bumper. The approved amount on my claim from Miway is only R7 000. I find this extremely unacceptable. Firstly, the accident was not my fault. Secondly Miway took more than a month with my claim and only after me becoming irate did I get feedback. And thirdly I am not happy with the approved amount. This does not help me at all. Am I now supposed to cover the rest of the cost for something that was not my fault? Further to this because Miway took over a month to respond to me I cannot even submit a claim to my insurer due to the 30 days having lapsed. I am completely dissatisfied and feel cheated by Miway. I am not in agreement with their logic of repairing the bumper rather than replacing. This will decrease the value of my vehicle.
What I want from the Ombudsman: | I am hoping to get some assistance in resolving this matter with Miway as I feel that I was not being treated fairly by Miway. As a customer I feel cheated. This is something that will put additional costs on me especially when I was not the cause of the accident. Why do we have this process of going to a police station to have this reported etc if I will need to pay for my new bumper myself. I am not happy at all. i would like for Miway to honour the claim in accordance with the quotes provided. I do not want to repair my bumper. I want them to cover the costs for a new bumper to be replaced fitted. I look forward to hearing from you.
I spoke to consultant by the name of Winile Nxumalo which is extremely rude and *********, this is definitely not treating customers fairly and this is against the consumers protections act. I demand and answer and this resolved ASAP.
Ricardo G's updateReviewer Update
22 May 2023, 19:26Details of Complaint: | I was involved in a motor vehicle accident on 6 April 2023. A VW mini bus knocked into me from behind whilst I was stationery at the red traffic light in Strubensvalley Roodepoort. The accident was reported at Honeydew police station the same day where I obtained a case number. Within a week a third party claim was submitted to Miway who is the insurer for the VW mini bus owner. I failed to receive responses or feedback from Miway despite my numerous attempts to follow up to obtain some feedback on the progress of my claim. I eventually called in on Friday 19 May 2023 again and asked to speak to a manager. After a month and a half only when I spoke to this manager was my claim approved. The issue I have now is that the quotes that was submitted was for the value of approximately R35 000 and R50 000. These quotes are from suppliers who are RMI approved and has got quotes from BMW to replace the bumper. The approved amount on my claim from Miway is only R7 000. I find this extremely unacceptable. Firstly, the accident was not my fault. Secondly Miway took more than a month with my claim and only after me becoming irate did I get feedback. And thirdly I am not happy with the approved amount. This does not help me at all. Am I now supposed to cover the rest of the cost for something that was not my fault? Further to this because Miway took over a month to respond to me I cannot even submit a claim to my insurer due to the 30 days having lapsed. I am completely dissatisfied and feel cheated by Miway. I am not in agreement with their logic of repairing the bumper rather than replacing. This will decrease the value of my vehicle.
What I want from the Ombudsman: | I am hoping to get some assistance in resolving this matter with Miway as I feel that I was not being treated fairly by Miway. As a customer I feel cheated. This is something that will put additional costs on me especially when I was not the cause of the accident. Why do we have this process of going to a police station to have this reported etc if I will need to pay for my new bumper myself. I am not happy at all. i would like for Miway to honour the claim in accordance with the quotes provided. I do not want to repair my bumper. I want them to cover the costs for a new bumper to be replaced fitted. I look forward to hearing from you.
I spoke to consultant by the name of Winile Nxumalo which is extremely rude and *********, this is definitely not treating customers fairly and this is against the consumers protections act. I demand and answer and this resolved ASAP.
RG
Ricardo G's update22 May 2023, 19:26
Reviewer Update
Details of Complaint: | I was involved in a motor vehicle accident on 6 April 2023. A VW mini bus knocked into me from behind whilst I was stationery at the red traffic light in Strubensvalley Roodepoort. The accident was reported at Honeydew police station the same day where I obtained a case number. Within a week a third party claim was submitted to Miway who is the insurer for the VW mini bus owner. I failed to receive responses or feedback from Miway despite my numerous attempts to follow up to obtain some feedback on the progress of my claim. I eventually called in on Friday 19 May 2023 again and asked to speak to a manager. After a month and a half only when I spoke to this manager was my claim approved. The issue I have now is that the quotes that was submitted was for the value of approximately R35 000 and R50 000. These quotes are from suppliers who are RMI approved and has got quotes from BMW to replace the bumper. The approved amount on my claim from Miway is only R7 000. I find this extremely unacceptable. Firstly, the accident was not my fault. Secondly Miway took more than a month with my claim and only after me becoming irate did I get feedback. And thirdly I am not happy with the approved amount. This does not help me at all. Am I now supposed to cover the rest of the cost for something that was not my fault? Further to this because Miway took over a month to respond to me I cannot even submit a claim to my insurer due to the 30 days having lapsed. I am completely dissatisfied and feel cheated by Miway. I am not in agreement with their logic of repairing the bumper rather than replacing. This will decrease the value of my vehicle.
What I want from the Ombudsman: | I am hoping to get some assistance in resolving this matter with Miway as I feel that I was not being treated fairly by Miway. As a customer I feel cheated. This is something that will put additional costs on me especially when I was not the cause of the accident. Why do we have this process of going to a police station to have this reported etc if I will need to pay for my new bumper myself. I am not happy at all. i would like for Miway to honour the claim in accordance with the quotes provided. I do not want to repair my bumper. I want them to cover the costs for a new bumper to be replaced fitted. I look forward to hearing from you.
I spoke to consultant by the name of Winile Nxumalo which is extremely rude and *********, this is definitely not treating customers fairly and this is against the consumers protections act. I demand and answer and this resolved ASAP.