Disappointed and shuttered by miway

I’ve always had stories about MiWay assessors being ****** and go out of their way to find reasons to reject claims. In my case it was a bit different. Jaco Coetzee was professional and polite to some extent, showed no signs of being ****** and he was open and honest to some extent. Problem occurred when he insinuated that I was lying about being hijacked on 28th of May 2018. He told me he went to my complex security to view a footage showing me leaving the premises (between 7am and 10am) a few minutes before I got hijacked and I was nowhere to be seen. When I went to view the footage myself I could clearly see myself together with my car. When I sent him the footage he changed his story and said I had given him a wrong timeline and that he had looked at the footage only between 08h45 and 10am. This morning he calls me to tell me my claim had been rejected because the tracking company sent me SMS’s informing me that they were going to deactivate my tracking unit. When I called the tracking company they confirmed that the cellphone number used was no longer in service and that the email address they sent emails to was incorrectly captured from their side.

MiWay has just turned 10 years this year and I’ve been a loyal client for 9 years. I have never once missed or skipped any of my premiums during this time. I’m disappointed at the treatment I’ve received from a MiWay representative and would like to plead with senior management to please intervene.