Disappointed

I am having the worst experience with MiWay, the past 2 weeks have been a nightmare and MiWay has not made it easy on me. I was involved in a traumatic accident and after 2 weeks the car is still me. I constantly have to be the one calling them o don't get any feedback if I'm not fuming at this point I am so tired today alone I have made so many calls just to get my car towed to the panel beating but still the car is still here and nothing is being done. I am disappointed, I definitely am changing insurance after all of this.