Disappointed

Very disappointed with MiWay Insurance I’m extremely disappointed with the way MiWay has handled my claim, especially after being a loyal customer since 2018 and having insured two cars with them over the years. I was bumped by another driver in January 2026. I reported the accident to MiWay, and I was told that I needed to pay my excess for my car to be repaired and that MiWay would then recover the excess from the driver who caused the accident. Around April/May, I contacted MiWay to find out how far they were with recovering my excess. I was told that they were struggling to get hold of the owner of the car. A few months later, I was then told that the driver apparently does not have insurance. What frustrates me most is that I was initially given the impression that MiWay would pursue the other driver to recover my excess. Instead, months have passed and I am still out of pocket. What makes this even more disappointing is that this is the second time I have experienced something like this with MiWay. It is incredibly frustrating to feel that when someone else is responsible for an accident, I am the one left having to carry the cost. I understand that MiWay cannot force an uninsured driver to pay, but I do expect proper communication, transparency and reasonable effort to recover the money I am owed. I also expect better service from a company I have trusted with my insurance for nearly 10 years and with two vehicles. After being a loyal customer since 2018, this experience has really made me question whether my loyalty has been valued. If this is how claims and excess recovery are handled, I have to seriously reconsider whether MiWay is the right insurance company for me. Very disappointed and unfortunately, based on my experience, I cannot recommend MiWay.