Disappointed!!

When I joined Miway, everything seemed quite easy, I was guaranteed good service, and that even if I were to claim, it would seemingly easy but wow, I lost my phone on the 24th of December, followed every step blocked my phone and reported it ****** and got a case number, mind you my phone is just over 3 years since I got it, after claiming and doing everything I was told I need physical proof to prove that I had a phone, how when is over 3 years, they wanted a picture of me holding the phone, why would I have a picture of me holding my own phone?? After the guy asked for a box at least or a slip again I explained I’ve had my phone for over 3 years how do you expect me to still have a box or slip, went to HIFI corp to try get a slip and they couldn’t because I needed to know the exact date, which obviously I don’t it’s been 3 years, all of this has been such an inconvenience, I will definitely be terminating my insurance because wow what a bunch of *******, my premium gets deducted every month but I still have a phone so disappointing never again.