disappointed

I was involved in an accident on the 18th of September 2023. I had to call MiWay several times for them to attend to the panelbeaters request to authorize repairs which was done on the 9th of October. I have a courtesy car option on my cover but when i called in i was never assisted with getting a car. Today, 27 October still dont have a courtesy car and the panelbeater is still waiting for parts. Oh, the panelbeater selected by MiWay is 123km, single trip, out of my town. Hopefully they have a way of getting the back to me once done.