DISAPPOINTED!!!!!!!

Ladysmith Kzn has had some destructive storms of late. I reported a leaking roof on the 9th January 2024 as we had another fierce storm on the previous night. I made a claim. On the 19th January 2024 I was informed that Miway would not fix the roof because it was wear and tear. Bear in mind the roof on the subject property has been insured for more than 8 years. I was told in a hurried call that some boards would be replaced only. The cost of this was just over 3k. Bearing in mind the excess was 2.2 k I would be paid just over 1k. I asked for a copy of the quotation which i never received. Heard nothing again until I emailed and on the 22nd January I received the settlement form which I signed and sent back. Today is the 6th February 2024 and Kgomotso Gaza ignores my emails and I have not been paid. I spoke to Akelang today who undertook to get Kgomotso to get back to me. Still nothing. In the interim I have had other assessors look at the roof and had to settle on a quote for R22 900 to have the roof attended to. This job is currently in progress and should be completed by the end of the week. My questions to Miway why am I paying you if you will not honor the claim for my roof. I also want Miway to know that I've been a customer for atleast 10 years. My building, contents and 2 vehicles are insured with you. Now let me tell you what I am currently shopping for insurance to take my business elsewhere where I will be treated the way a customer should. Not denied a claim and then treated with contempt for a piddly claim. To say I am most unhappy and disappointed is an understatement