Disappointed

<p>When Miway needed to sign me up, their consultants phoned as per my request but when I requested cancellation of my policy by sending email, not once but twice they sent automated message response to say their consultant will contact me shortly. Now they have debited money from my account which will mean I'll have to bear costs of reversing it with my bank. This could have been avoided if they responded at the same speed they work when signing up new clients. I'm very disappointed</p>