Disappointed

I had an accident in August 2018 where my car was hit from behind by another vehicle. I laid a claim with Miway and the service I received from the get go was very poor. The person who took my claim did not log it and when I called a few days later I had to start from the beginning and log a claim, which elongated the time I had to wait. From there I had to keep on following up and chasing for things to be done. Eventually my car got fixed and I got it back. I have now been waiting for almost a year for my excess fee to be paid back, I keep on being referred to different people. I don't understand this because the other party accepted liability in writing and assured me that they would engage their insurance and pay. Lately I am dealing with a legal person who speaks to me in encrypted legal language. I am so disappointed with Miway. As a long standing customer who has never missed a payment, I do not deserve this treatment. You are definitely not going out of your way for me.