Disappointed

I have had a claim loaded 11th April 2018 the claim was approved a little over a month later, I received an email stating that the claim is approved and that was the last I've heard, I do not have time during the day to be on a call and on hold, I followed up via email directly with the consultant no response, i followed up through the MiWay info email, no response, I followed up through the chat i was told i would get a call back from the consultant nothing. The claim is now closed i followed up through the chat center they said they would call haven't heard anything, also was told i would be followed up with about the legal section regarding the excess also . Nothing.