Disappointed

Miway is the worst insurance ever,today marks exactly 2 months after I had a car accident,I’ve been insured with Miway for over 2 years and I’ve never claimed, I’ve been paying my monthly premiums and when I think about the premiums that I’ve paid them makes me want to cry but however, I lodged a claim with miway on the 15th of July 2019,while I was in hospital,I had to follow up,use my own airtime. Romeo (Miway Representative) that was tasked to process my claim does not know what he is doing.He is very ***********,when I call he does not pick up the phone and always giving me excuses why he doesn’t pick up the phone.When I spoke to him on Thursday he informed me that I need to withdraw my claim because he will reject and cancel my policy for dishonesty based on one statement he received from the hospital. I don’t know what to do I’m still trying to recover while trying to sort out my claim with Miway. I’m already traumatized by the accident enough I shouldn’t be so worried over this, I don't sleep at night because of this horrible situation . Every time I see their on ad on TV, I get so mad coz it’s pure lies because they don't care about their clients . All they care about is your monthly premiums when they are suppose to pay they give you a run around and find reasons not to pay. I'm currently covered with them for full comprehensive cover, gave them correct and honest information. I’ve gone as far as getting someone to investigate on my behalf so I can present the information to them. Romeo called me on Friday stating that my claim has been rejected but he has not sent any letter stating that I've been rejected. I’m still waiting for the letter of rejection.. My only hope is for me to get all the relevant information and present it to the ombudsman