Disapointing service

I am extremely disappointed with the service I have received. I put through a claim on the app on Saturday 27th November, included all the information, pictures etc required from me. I had to follow-up on Monday 29th November, and was told that it was already allocated to Jessica Sekwane, who to this day has not called me. I was assisted by Judith who then send through the claim to management. On Tuesday 30th November I had to call again and spoke to Jeremiah who also assisted and indicated that my claim was waiting to be authorized. I have had to call again today Wednesday 1 December and only then was I told that it has been authorized and panelbeater has been selected. I find it disappointing that I have had to follow-up to get any information regarding my claim.

For the past couple of years, since being with this insurer, I have not made a single claim, and find that this process has really made me want to consider moving to an insurer who will take my business more seriously. When it is time to take my premium you have had no problems from me, but a simple call to let me know how far my claim is, has clearly been to much to ask for.

Thank you to Judith, Jeremiah and Beauty for your assistance, pity about the way your company treats its client.s

Regards

Masetshego