KP
Kobus P
1 reviews | Active since Jan 2011
29 Aug 2022, 13:04
Difficult to communicate by telephone
Difficult to communicate by telephone. I spoke with a call centre agent, and another staff member in customer services. In both cases the sound was ****led and extremely low volume. When I eventually managed to hear what they said, I struggled to understand the English they spoke. Can we please have normal telephones and normal people communicate with clients over a telephone?
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Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
29 Aug 2022, 13:18We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply29 Aug 2022, 13:18
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
KP
Kobus P's updateReviewer Update
29 Aug 2022, 13:27The MiWay response was indeed very quick and apologetic. I trust the standard of service, especially the quality of the sound over the telephone, will be improved very soon.
KP
Kobus P's update29 Aug 2022, 13:27
Reviewer Update
The MiWay response was indeed very quick and apologetic. I trust the standard of service, especially the quality of the sound over the telephone, will be improved very soon.