Did their job. Well done!

Thanks for the clarification. I was not frustrated with the procedure but with the amount of time it took to get things done. <br> <br> I was very unhappy about the way that my mom's case as a third party was handled, but after I spoke to the Manager at MiWay claims there has been a lot of progress. <br> <br> She was very patient and understanding even though I was being a difficult client. We need more people like Madeleine in customer service. Thanks for all the help.