Despondent client

I have always had faith in MiWay. However, they have let me down. At the end of November 2024, someone decided to side swipe the whole side of my car in a parking lot. I was in the Centre for 30 minutes. They did not bother to wait or leave a note and just left the scene. I went to the management of the Centre and requested assistance to see the footage to get the details of the vehicle. I opened a case at the police station. Once I gave the case number to the Centre, they put the footage on a usb. I notified MiWay that they had the footage to collect three days after the incident. Which they never bothered to do. They then proceeded to trace the wrong vehicle for months. After constantly following up, they eventually realized this error, once I corrected them with the right details. They are not willing to fight for my claim as the third party is insured with Sanlam. I had to pay out my full excess of R5000 to repair my vehicle for my claim C***. MiWay will not fight for their clients. We pay our premiums every month and once you claim against a third party, they will not focus on getting your excess back. I am truly disappointed in them as I have been a loyal client with them for many years. It is no wonder that so many vehicles on the road have dents and scratches etc. They are not willing to have them fixed, as they would be out of pocket paying the excess where insurance companies will not fight for them as clients. If MiWay will not fight for me, then who will. The decent thing they can do is pay my excess back if they are not willing to go the extra mile for me as their client and fight the 3rd party.