KP
Katlego P
1 reviews | Active since Mar 2015
12 Aug 2016, 13:03
Dent Tech Panel beaters
<p>MiWay as an insurance service is quite brilliant, but if you are ever unfortunate enough to be in a car accident be very weary of the panel beaters they send you to.</p> <p> </p> <p>Dent tech is by far THE WORST customer service institution I have ever had to deal with. They take forever for a simple job (4 weeks to replace a bumper) and there is horrible communication. When you call them, the line will be busy 70% of the time. And if you do get through, the people hardly ever have the information you need ready - something as simple as I GOT AN ALERT FROM MY TRACKING COMPANY, ARE YOU FIDDLING WITH THE DEVICE. and then they will tell you they will call you back (in 5 minutes) with an answer but YOU end up calling THEM back hours later.</p> <p> </p> <p>MiWay, please reconsider the 3rd parties you get in bed with, because for all intents and purposes they represent you and ***** the perception I have. Makes it seem like you don't care about your clients and you send them to some ***** repairers that could not be bothered to provide decent service</p>
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Replies (4)0
Replies (4)
MiWay Insurance's replyOfficial
12 Aug 2016, 13:03Dear Katlego,
We need to sincerely apologise for the hassles you experienced!
Precious will get to the bottom of what happened, and give you a call to discuss.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply12 Aug 2016, 13:03
Official
Dear Katlego,
We need to sincerely apologise for the hassles you experienced!
Precious will get to the bottom of what happened, and give you a call to discuss.
Best regards,
The MiWay Team
Best regards,
KP
Katlego P's updateReviewer Update
12 Aug 2016, 13:13I just got off the phone with Dent Tech. I was supposed to get a call this morning to arrange picking up of my car. I called them, was kept on hold for 20 minutes while they went to go look for some Riccardo fello, and then I'm told they could not find him. So I guess I'm going to wait until nextweek to get my car back then, because they close at 5pm. Why would you send your clients to these people??? They even have a poor rating on Google reviews!
KP
Katlego P's update12 Aug 2016, 13:13
Reviewer Update
I just got off the phone with Dent Tech. I was supposed to get a call this morning to arrange picking up of my car. I called them, was kept on hold for 20 minutes while they went to go look for some Riccardo fello, and then I'm told they could not find him. So I guess I'm going to wait until nextweek to get my car back then, because they close at 5pm. Why would you send your clients to these people??? They even have a poor rating on Google reviews!
MiWay Insurance's replyOfficial
22 Aug 2016, 10:05Good day Katlego,
We need to unconditionally apologise for the lapse in service you experienced initially!
Precious has since been in touch, and we confirm that your car has been repaired. We urge you to get in touch if you need further assistance!
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply22 Aug 2016, 10:05
Official
Good day Katlego,
We need to unconditionally apologise for the lapse in service you experienced initially!
Precious has since been in touch, and we confirm that your car has been repaired. We urge you to get in touch if you need further assistance!
Kind regards,
The MiWay Team
Best regards,
KP
Katlego P's updateReviewer Update
23 Aug 2016, 06:45Thanks for taking up the matter. As usual, your service is brilliant. It's really unfortunate that your service providers don't adhere to your high level of customer service.
KP
Katlego P's update23 Aug 2016, 06:45
Reviewer Update
Thanks for taking up the matter. As usual, your service is brilliant. It's really unfortunate that your service providers don't adhere to your high level of customer service.