DELAYS AT THE START: Recovery of Accident Claim

29 Oct, I reported an accident with Miway using their app - Claim . I paid the access and had my car repaired and returned to me 15 Nov. Kgomotso Mahaba was appointed to attempt on recovering my accident claim from the other party involved. I have made contact with her telephonically and via email indicating that there was video footage that can be requested by the shopping center. This information was provided 3 weeks ago, and still no one from Miway have requested the footage. I have provided Miway with the police case number and pics of the accident that indicated that the other party is at fault. I have received no communication from Miway, I always have to make contact, and today I phoned and found out that Kgomotso Mahaba is no longer with this department dealing with recovery of accident claims and that my file still has to be relocated to someone else. Even so, this is not suppose to be the cause of the delays. Why is this taking 3 weeks to receive authorization to request the video footage? Why is Miway not providing any assistance with my case?