Delays and second hand parts used to fix my vehicle

I had an accident on the 25th Dec 2018 when my car was hit from behind by a drunk driver and I submitted my claim immediately and from the 8th Jan 2019 paid the required access. It’s now been more than a month since I took my car for repairs and there has been no significant progress on fixing it.

Firstly MiWay submitted the wrong quote to the panel beater although I sent them all the right pictures to show the extent of the damage on the car. It took more than two weeks to fix up that mess by MiWay.

After that I was told by the panel beater that the insurance requested that the panel beater use second hand parts to fix my vehicle and secondly the panel beater was not allowed to order parts from local suppliers to fix the front of the car. MiWay insisted that they must be order them from Pretoria and It’s been more than two weeks now with the panel beater waiting for parts.

There are not updates from MiWay and no one seems to care that my family has been without a car for more a month. What kind of service is this? We choose MiWay because they had a highly rated service offering but it seems our experience so far contradicts this perception