Delays and Bad Service in MiWay Processing Claim

MiWay says it'll give prospective clients R1000 for wasting their time. I am a MiWay client all they have done is waste my time. It took them more than a week to assess my claim, meanwhile i have no car. I have never delayed in paying premiums but when one actually needs insurance companies to do the work you painstakingly pay for they NEVER deliver or they make the process as torturous as possible. My car has been sitting at a panel beater for over 2 weeks with nothing being done to move it to a Ford warranted panel beater or fix it despite the claim being approved over two weeks back. In the mean time I am losing money every day because MiWay refuses to do its job. I am very unhappy with the lack of communication and utterly poor service and have lost all faith in insurance companies! This can't be right.