Delaying of service application cancellation / Lack of communication

I have been struggling to cancel my application with Miway for weeks now. I have notified them 3 days after the initial application that I do not wish to continue with the application and wanted to stop the process even before the policy is in effect.

Each time I contact them they tell me that someone from the cancellation department will be contacting me soon but I have yet to hear from this department. After the second time I also asked the service center agent to cc me in the mail which goes to the cancellation department, or to at least notify me of progress. It never happened.

I feel I have done my share trying 4 times to contact them. 3 of which were calls and 1 email. Each time I am completely thorough on what needs to be done. Each time the agent will fully assure me that the process will be started.

I cant help but feel that they are trying to delay until the policy is in effect before contacting me. I see this as extremely poor practice.

I am not sure why a cancellation agent should even contact me, if it was possible to apply with a few words over a phone (in a binding contract manner) then why can't my words, which are spoken to the client service center, be enough to cancel my service?

If the cancellation department actually contacted me, I might not have thought that the department is a method of delaying or making it more difficult to cancel service. But I have no choice because of the lack of communication.

If this is their practice for applications, then how would a claim be...