1 reviews | Active since May 2017
Delaying my claim
<p>Hi my name is Nosiphiwo Matyaleni, i have car insurance with miway since 2013 i had an accident in 2017 March 11 whereby my car was damaged by stones that were placed on the road in a construction site,my car blew a tyre and front airbags only no exterior damages or body damages so miway wroteoff the car and i gave them everything they need but till today 11/05/2017 i dont have a car, the assessment was done was given a quote,then the delays started , the guy responsible by the name Mr Willemse is not taking me serious everytime i ask for feedback asks me to sign things i already signed,i did that a couple of times now i'm feed up i started being rude, i called customer service and told them this and asked about my claim they told me they'll ask Mr Williemse to process the claim then he called me and say he had processed it that was two weeks ago then today 11/05/2017 i called him and ask about the status of the claim he's giving me stories then again asked me to sign an already signed documents.so can someone help me before i lose my mind. my claim number is 830843 and assessment number is:093397</p> <p>i have a bad experience with this company i don't like at all now just wish i have a different one maybe my claim would have been processed by now.</p> <p> </p> <p>thank you</p>
Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Nosiphiwo please accept our sincere apologies for the delays on your claim!
Mark has since been in touch to discuss your concerns in more detail, and he also explained the claims process. We’ll keep you in the loop moving forward, and urge you to give us a call should you need anything else in the interim.
Kind regards,
The MiWay Team
Nosiphiwo please accept our sincere apologies for the delays on your claim!
Mark has since been in touch to discuss your concerns in more detail, and he also explained the claims process. We’ll keep you in the loop moving forward, and urge you to give us a call should you need anything else in the interim.
Kind regards,
The MiWay Team
Hi again, my claim was rejected and the guy i was with kept asking me to sign an affidavit that i have signed twice and sent it to him and i have proof that he got these emails and one affidavit i gave it to him by hand when he came at my work place i signed it later he told me the date was wrong then he sent me another affidavit to sign and i did and sent it back to him,but i was shocked when the reason to reject my claim was that i refused to sign these affidavits, and everytime i called him to ask about the status of the claim he would ask me to sign again the mtn affidavit thats when i asked him why everytime i have to sign one and the same document isn't an affidavit expire in 3 months why this expire in a week or two,then i called customer service as i told you before so thats when he called to say he was advise to process the claim because this thing of an affidavit is delaying the process,then i waited for about 2 weeks no response, then i called again the guy said he can't process the claim because i haven't sign the affidavit and he sent it i told him i'm sick and tired of his games i'm not gonna sign it for the third time because its one and the same thing i've signed and sent it to him,he's got 3 affidavits 2 of them sent via email and 1 was taken by him at my work place.
All and all this Williemse guy was looking for a reason to reject my claim then gave my number to smd for them call me and collect R8454 immidietely because Miway is not gonna pay my claim.
so i'm still not satisfied with this i feel i'll treated by the guy.
Hi again, my claim was rejected and the guy i was with kept asking me to sign an affidavit that i have signed twice and sent it to him and i have proof that he got these emails and one affidavit i gave it to him by hand when he came at my work place i signed it later he told me the date was wrong then he sent me another affidavit to sign and i did and sent it back to him,but i was shocked when the reason to reject my claim was that i refused to sign these affidavits, and everytime i called him to ask about the status of the claim he would ask me to sign again the mtn affidavit thats when i asked him why everytime i have to sign one and the same document isn't an affidavit expire in 3 months why this expire in a week or two,then i called customer service as i told you before so thats when he called to say he was advise to process the claim because this thing of an affidavit is delaying the process,then i waited for about 2 weeks no response, then i called again the guy said he can't process the claim because i haven't sign the affidavit and he sent it i told him i'm sick and tired of his games i'm not gonna sign it for the third time because its one and the same thing i've signed and sent it to him,he's got 3 affidavits 2 of them sent via email and 1 was taken by him at my work place.
All and all this Williemse guy was looking for a reason to reject my claim then gave my number to smd for them call me and collect R8454 immidietely because Miway is not gonna pay my claim.
so i'm still not satisfied with this i feel i'll treated by the guy.
Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.
Best regards,
The MiWay Team
Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.
Best regards,
The MiWay Team
Thank you i hope the person is not going to be Mark you gave the other time i think he is Mr Williemse's manager he was very rude to me when he called me on the 12th of May demanding me to sign the documents i already signed i told him i'm at school in free state to write my exams i wont be able to go out that day to print these documents and scan them so i can email them back to them i can only attend to this once i'm done with my exams of which will be on the 2nd of June so i don't need anything to stress me so right now as they are doing but he kept on pushing me to go and do this otherwise he's gonna reject the claim, i thought it was a threat but it wasn't since he has done so, and what i don't understand is why they cannot wait for me for a few days to finish what i'm doing here while i waited from March,where they were not even contacting me unless i do so they only started communicating after i reported this matter here on thi site.
Thank you i hope the person is not going to be Mark you gave the other time i think he is Mr Williemse's manager he was very rude to me when he called me on the 12th of May demanding me to sign the documents i already signed i told him i'm at school in free state to write my exams i wont be able to go out that day to print these documents and scan them so i can email them back to them i can only attend to this once i'm done with my exams of which will be on the 2nd of June so i don't need anything to stress me so right now as they are doing but he kept on pushing me to go and do this otherwise he's gonna reject the claim, i thought it was a threat but it wasn't since he has done so, and what i don't understand is why they cannot wait for me for a few days to finish what i'm doing here while i waited from March,where they were not even contacting me unless i do so they only started communicating after i reported this matter here on thi site.
We’re sorry to hear that you feel this way Nosiphiwo!
Theuns has since been in touch to discuss your concerns, the claims process as well as what to expect moving forward. Please give him a call should you need anything else in the interim!
Kind regards,
The MiWay Team
We’re sorry to hear that you feel this way Nosiphiwo!
Theuns has since been in touch to discuss your concerns, the claims process as well as what to expect moving forward. Please give him a call should you need anything else in the interim!
Kind regards,
The MiWay Team
