Delayed repairs because of poor to no Communication issues between miway and panel beater

Was in an accident on the 13th Nov, car was towed in. Waited a few days received a link to track the car's progress but the car's details and case no was incorrect. I contacted miway to find out what is going on and if they could provide me with the correct link as well as asked what is the status of the repair. Did not receive a decent response about the link directing to another car as well as a fix for the issue. The consultant told me I should contact the panel beater to find out what the progress was. Tried contacting the panel beater but could not get through to the panel beater. Finally managed to speak to someone from the panel beater. While I struggled to get in contact with the panel beater I also tried finding out what miway knows about the repair state. When I have gotten through to the panel beater I was told they don't know about the case and when I gave the reg no they confirmed the car is in the repair shop with them but they await authorization from miway as well as the repair order. this was on the 24th Nov give or take a day.

I called miway and spoke to a consultant and enquired about the issue and what is going on. and after a few calls between the panel beater and miway I was told it is an issue on the miway system that did not sent through the authorization to miway. I asked if the authorization can be sent to me so I can send it on to the panel beater because the system will still not send the authorization through. They then managed to get a IT tech to fix the issue and the authorization was sent through. This was after a week of no one addressing the issue that the authorization is not being sent through. Then finally the panel beater started working but had to log additionals and there we are stuck again. firstly the authorizations is being sent to someone out of office then panel beater don't receive the authorizations. I have to constantly phone the panel beater and miway to get anything done. now it is the 7th of December and I'm still stuck without a vehicle and we are still struggling with communication with communication between miway and the panel beater. My cellphone bill sky high as well as relying on uber, friends and colleagues to get by. Had a vacation trip planned for mid to end of Dec but now have to make other arrangements.