Delayed Refund and Poor Communication from MiWay

On 10 October 2025, I contacted Ms. Jardine Tawhira from MiWay’s cancellation department regarding a refund of R1,068.67, which had been due since 26 September 2025.

I was informed that the refund would be processed within 7 days, but it ultimately took just over two weeks before the payment reflected in my account on 27 October 2025. During this period, I received inconsistent updates about the refund amount and experienced limited communication, despite sending several follow-up emails.

After escalating the matter to Ms. Tawhira’s supervisor, Motheo, the refund was processed the following day.

While I appreciate that the issue was eventually resolved, the delay and lack of clear communication made the experience unnecessarily frustrating. I hope MiWay reviews its refund communication process to ensure better customer service going forward.